Effective Date: January 1, 2026
Secure Access (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
Our services are available exclusively to clients located in Canada.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- WhatsApp contact information
- Billing information (processed through third-party payment providers)
Technical Information
- Device type
- Browser type
- IP address
- Usage data
- Communication history related to support requests
We only collect information necessary to provide our technical support services.
2. How We Use Your Information
We use collected information to:
- Provide device setup and configuration assistance
- Respond to support inquiries
- Process payments through third-party processors
- Improve our services
- Communicate updates or service-related information
We do not sell, rent, or trade your personal information.
3. Payment Processing
All payments are processed securely through third-party payment providers. Secure Access does not store full payment card details on its servers.
We rely on our payment partners to handle billing information in accordance with industry security standards.
4. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.
However, no online transmission is completely secure. By using our services, you acknowledge this risk.
5. Third-Party Services
Our website may contain links to third-party services or tools. We are not responsible for the privacy practices of external websites or services.
Clients are responsible for their own third-party subscriptions and accounts.
6. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
7. Your Rights (Canada)
If you are located in Canada, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
To make a request, contact: support@secure-access.live
8. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
9. Contact
If you have any questions regarding this Privacy Policy, contact:
Secure Access
Email: support@secure-access.live