Effective Date: January 1, 2026
These Terms of Service (“Terms”) govern your use of the Secure Access website and services.
By using our website or purchasing our services, you agree to these Terms.
1. Nature of Services
Secure Access provides independent technical support services, including:
- Device setup assistance
- Secure configuration guidance
- Remote troubleshooting support
- Ongoing support plans
We do not host, stream, distribute, or provide third-party media content.
Clients are solely responsible for any third-party subscriptions, services, or accounts they choose to use.
2. Eligibility
Services are available exclusively to individuals located within Canada.
By purchasing our services, you confirm that you are located in Canada and legally eligible to enter into a binding agreement.
3. Payments
All payments are processed through authorized third-party payment providers.
By completing a purchase, you authorize the applicable charges associated with your selected support plan.
Pricing is displayed in Canadian Dollars (CAD).
4. Service Delivery
Support is delivered remotely via:
- WhatsApp communication
- Guided setup instructions
Response times may vary depending on workload and support volume.
5. Client Responsibilities
- Provide accurate information
- Maintain lawful use of their devices and services
- Maintain control over their third-party subscriptions
Secure Access is not responsible for third-party service interruptions or account suspensions.
6. Refund Policy
Due to the nature of digital support services, refunds may be limited once services have been delivered.
Requests may be reviewed on a case-by-case basis.
7. Limitation of Liability
Secure Access provides services on an “as-is” basis.
We are not liable for:
- Third-party service interruptions
- Device manufacturer limitations
- Network provider issues
- Indirect or consequential damages
Our total liability shall not exceed the amount paid for the service plan.
8. Modifications
We reserve the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.
9. Governing Law
These Terms shall be governed by the laws applicable in Canada.
10. Contact
Secure Access
Email: support@secure-access.live
